Our Policies

disclaimer

While Perth Children’s Hospital Foundation (PCHF) uses reasonable efforts to include accurate and up-to-date information on this website, PCHF makes no warranties or representations as to its accuracy. PCHF assumes no liability or responsibility for any typographical or other errors or omissions in the content on this web site.

Links to Other Sites

Linked sites are not under the control of PCHF and it is not responsible for the contents of any linked site or any link contained in a linked site. PCHF provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by PCHF of the site.

 

copyright notice

All rights reserved. Copyright © 2016 Princess Margaret Hospital Foundation Inc.

PCHF and PCHF logo, Stitches Bear, as well as Princess Margaret Hospital Foundation and the Princess Margaret Hospital Foundation logo are the property of PCHF. Other trademarks appearing on the server are trademarks or registered trademarks of their respective companies.

 

shop policy

delivery

PCHF merchandise can only be shipped to an Australian address.
Delivery will be via Australia Post ordinary mail.

We endeavour to dispatch all orders within 3 business days. Shipping is estimated at between 5-7 business days depending upon your location within Australia.
If we are unable to supply an ordered item we will contact you within 3 business days of receiving your order to arrange a refund, backorder or replacement product.

Delivery Charges

Postage and handling costs are determined by the total dollar value of the order.
Order value up to $30 –  $6.00
Order value over $30 –  $9.00

tax and currency

All displayed items are in Australian dollars and are inclusive of Australian Goods and Services Tax (GST).

refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make an incorrect decision. You can choose between a refund, exchange or credit where goods are faulty, have been incorrectly described or differ from the product purchased on the website.

All returned items must be presented in good order in the original packaging accompanied by the original PCHF online order confirmation or receipt letter.

Postage charges are not refundable unless they are due to our error.

Returns should be directed to:

Merchandise
Perth Children’s Hospital Foundation
Level 1, 68 Hay Street
Subiaco, WA  6008

Customer Service

If you are not 100% satisfied with your purchase or require any further assistance please contact us directly on (08) 9489 1100.

 

privacy policy

Perth Children’s Hospital Foundation Privacy Policy, as of 11 July 2016

The Perth Children’s Hospital Foundation (the Foundation) values your privacy. This privacy policy sets out the Foundation’s practices in relation to the collection use, storage and disclosure of personal information.

The Foundation is bound by the Privacy Act 1988 (Cth) (the Privacy Act) as well as other applicable laws protecting privacy, including State and Territory health information legislation.

The Foundation may modify or update this privacy policy from time to time by publishing it on this website. The Foundation encourages individuals to check its website periodically to ensure that they are aware of the Foundation’s current Privacy Policy.

The following responsible persons may be treated as being able to act on behalf of a patient within the Child & Adolescent Health Service of WA (CAHS) who is aged 16 or under for the purposes of this privacy policy and the collection, use and disclosure of personal information:

  • A guardian, parent, carer or other person responsible for the care of the patient;
  • Someone with a general power of attorney or a power of attorney which includes health-related power;
  • A person recognised under a law as responsible for any aspect of the care or welfare of the patient which is relevant to something the Foundation does or intends to do.

By providing personal information to the Foundation, you consent to its collection, use and disclosure of that personal information on the terms of this privacy policy and any other contractual or other arrangements that apply between us (if any).

 

the personal information the foundation collects and why it collects it

The Foundation collects personal information from you that is necessary for it to perform its functions. The types of personal information the Foundation collects, and the purposes of collecting that information, include:

  • Donors. When you make a donation, including via this website, in person, over the phone, by direct deposit, via email, by post, or through our fundraising personnel or volunteers as part of any of our fundraising events or activities or at our offices, the Foundation collects and stores in its database your name, phone number, address, email address, date of birth, payment and billing details (including credit card details if relevant), and other contact information. With your consent, this information may include health or other sensitive information, for example the Foundation may ask you if you or your family members have been treated at Princess Margaret Hospital for Children previously. The Foundation will use this information to process your donation, complete your tax receipt, send you further information about the Foundation and for promotional purposes. The Foundation engages third party service providers to process electronic payment of donations, store and manage your personal information and to contact you for fundraising purposes.
  • Supporters and volunteers. The Foundation may also collect its supporters’ and volunteers’ names, phone numbers, addresses, email addresses, and other contact information; records of communication between them and the Foundation; and other personal information about its current and potential supporters and volunteers so they (the Foundation) can encourage, record and acknowledge their support and communicate with them about the Foundation and its activities.
  • Patients of CAHS and their immediate families.  The Foundation may, with the prior consent of a patient’s guardian or carer, receive or request details about individual patients, such as their name, age, medical condition, medical treatment, and medical history, for media purposes. All patient information received and collected by the Foundation will be treated in the strictest confidence, and will not be made public or distributed to the media without the further prior consent or the consent of a patients’ guardian or carer.
  • Distributing publications. The Foundation collects contact details (which may include name, phone number, address, email address, and other contact information) when individuals interact with it in order to distribute newsletters and other communications in print and electronic form from time to time. Recipients may choose to have their names and addresses removed from the Foundation’s distribution lists by contacting it.
  • Conducting events. The Foundation collects contact details, donation history and other personal information, including photographs and videos, about patients and their family members, donors, volunteers and other supporters who wish to join or participate in events it conducts or which are conducted on its behalf by individuals or entities for the purpose of raising funds for the Foundaiton. This information is used to administer these events, promote and seek support for such events, share stories of the events with the community, for the purpose of raising awareness about its fundraising activities and advancing the general activities of the Foundation. With the prior consent of the relevant person, this information may include health or other sensitive information.
  • Assisting with your queries. You may choose to provide the Foundation with your name or other contact details when you call it by phone or write to the Foundation so it can respond to your requests for its newsletter or for other information about the Foundation’s services or operations.
  • Conducting our general business activities. The Foundation collects personal information about individuals who are, or are employed by, its suppliers (including service and content providers), contractors and agents for our general business operations.
  • Applying for a position (as a volunteer or employee) with the Foundation.  The Foundation may collect your personal information, including name and contact details, information about your working history and relevant records (including criminal and working with children checks) when you apply for a position with it, in order to assess your suitability for that or other positions. With your consent, this information may include information or an opinion about your criminal record or other sensitive information.

Generally, the Foundation collects information directly from the relevant individual. Sometimes, the Foundation may need to collect information about an individual from third parties including parents, carers, guardians or other third party information sources. The Foundation will do this if the individual, or in the case of a patient, their guardian or carer, has consented for it to collect, use or disclose the information in this way, or where it is not reasonable or practical for the Foundation to collect this information directly from the individual.

Provision of your personal details is the most effective method for the Foundation to communicate with you, and to assist in the efficient delivery of services.

 

how the foundation uses and discloses personal information

The Foundation uses and discloses the personal information it collects to:

  • Process payments and communicate with its donors and supporters, including sending them information (which may be by phone, post, email or other electronic means);
  • Communicate with donors and supporters, patients and their family members, employees and volunteers (including responding to queries and complaints) and distribute its publications, conduct fundraising events and raise awareness about its fundraising activities and mission;
  • Conduct its general business activities, including interacting with contractors and service providers, billing and administration including measuring and assessing the level of support we receive and the effectiveness of our fundraising activities and assessing applicants for positions with the Foundation.

The disclosure referred to above may include disclosure to the Foundation’s third parties such as its contractors, service providers, employees and volunteers only to the extent necessary for them to perform their duties to the Foundation.

The Foundation may also disclose personal information of patients to their family members or guardian, for the purpose of discussing stories about their experience with the Princess Margaret Hospital for Children which the patients and/or their guardians/carers have agreed to share via the Foundation’s publications or for other fundraising activities. The Foundation may, with your permission, also send the patient stories to third parties to help promote their fundraising efforts for the Foundation and refer to patient stories in our publications, including on our website.

Any personal information disclosed via the Foundation’s website may include disclosure to recipients who access our website in countries outside Australia.

 

the security of your personal information

The Foundation regards the security of your personal information as a priority and implements a number of physical and electronic measures to protect it.  However the Foundation reminds you that the internet is not a secure environment and although all care is taken, it cannot guarantee the security of information you provide to the Foundation via electronic means.

 

cookies

The Foundation’s website may use cookies for site administration purposes. If for any reason you wish not to take advantage of cookies, you may have your browser not accept them, although this may disable or render unusable some of the features of the Foundation’s website. No personal information is collected through the Foundation’s use of cookies, rather the patterns of usage of visitors to the website may be tracked for the purposes of providing improved service and content based on aggregate or statistical review of user site traffic patterns.

If you choose to not have your browser accept cookies from the Perth Children’s Hospital Foundation website, you will need to re-enter your personal information each time that you attempt to access information.

 

remarketing

We use 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Display Network (GDN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system. The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
You can opt out of this feature by visiting the following link: https://tools.google.com/dlpage/gaoptout/

 

google analytics demographics & interest reporting

This website uses cookies to facilitate the sampled reporting of demographics and interests of its visitors within Google Analytics – this website will not merge or facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising or divulge said information to any 3rd parties. You can opt out of this feature by visiting the following link: https://tools.google.com/dlpage/gaoptout/
This data is used to provide better services and more relevant content to our users based on demographic and interest data.

Opt-Out
You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party vendor’s use of cookies by visiting theNetwork Advertising Initiative opt-out page.

 

accessing and correcting your personal information

Generally, you have the right to access the personal information the Foundation holds about you. The Foundation will handle requests for access to personal information in accordance with the Privacy Act. To request access to your personal information, please contact the Foundation using the contact details at the end of this privacy policy.

When you request access, the Foundation may need to take measures to verify your identity. If you would like a copy of the personal information that the Foundation holds about you, in order to verify your identity, please send the request to the Foundation in writing, by mail or fax to the address or fax number set out at the end of this privacy policy.

In some cases, the Foundation may need time to consider and respond to your request for access. If the Foundation needs time to consider your request, it will acknowledge your request within 14 days and respond within 30 days after your request is made. Depending on the information you want to access, where it is stored and the time it will take to respond to your request for access, the Foundation may charge you a fee for the administrative cost of providing the information to you. This charge will not be excessive.

If for any reason the Foundation refuses to give you access to your personal information, or does not give you access in the manner in which you have requested, it will provide you with a written notice giving you the reasons for its refusal (unless it would be unreasonable for us to do so).

If you believe that your personal information held by the Foundation is inaccurate, incomplete or out of date, you may request that the Foundation correct that information. In most cases, the Foundation will amend any inaccurate, incomplete or out of date information. If the Foundation is not able to correct your personal information in the way requested by you, it will notify you of its reasons for refusing your request (unless it would be unreasonable for them to do so) and let you know how you may make a complaint about its decision, should you wish to do so.

 

making a complaint

You may make a complaint about the Foundation’s handling of your personal information, including if you think it has breached the Privacy Act, by contacting the Foundation in writing, by mail, email or fax to the address or fax number set out at the end of this privacy policy.

The Foundation will generally acknowledge your request within 14 days and respond within 30 days after your request is made or let you know what the next steps are for resolving your complaint. If the Foundation is not able to resolve your complaint, you may wish to contact the Office of the Australian Information Commissioner at the details set out below, which will be able to provide you with information about your other options.

 

what to do if you want to access your personal information or make a complaint

If you would like to access your personal information held by the Foundation or wish to make a complaint about the way the Foundation has collected, used, held or disclosed your personal information, please contact the Foundation as follows:

Phone: (08) 9489 1100

Email: admin@pchf.org.au

Writing: Chief Executive Officer, Perth Children’s Hospital Foundation, Level 1/68 Hay Street, Subiaco WA 6008

Fax: 08 9489 1199

If you want to obtain additional information about your privacy rights and how you can enforce them, you can visit the website of the Office of the Australian Information Commissioner at: http://www.privacy.gov.au or http://www.oaic.gov.au/.